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KORAIL PASS

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Reservation

● Every information must be precise in accordance with valid passport.
● Changing pass type, passenger type and personal information is not possible after purchase confirmation.
● Returning pass entails a refund fee from the purchase date and it is not possible to return a pass after its ‘first date of travel with KORAIL PASS’.
● Possessing printed-out KORAIL PASS is mandatory for valid usage.

KORAIL PASS

KORAIL PASS
KORAIL PASS Type
Passenger Style Type
First date of travel with KORAIL PASS
  • dd-mm-yyyy

PERSONAL INFORMATION

Personal Information
Name
Gender
Birthdate
  • dd-mm-yyyy
Passport Number
E-Mail
Nationality
Password ( Number only – 5 digits)

Terms and conditions of KORAIL PASS

<Terms and conditions of KORAIL PASS>
1. KORAIL PASS must be used by person who’s name is on it and personal information must be matched with valid passport for valid use.
(Changing the information on pass is not possible after purchase.)
2. Returning pass entails refund fee after purchase and it is not possible to return from the ‘first date of travel with KORAIL PASS’ that passenger selected.
3. KORAIL PASS user has precise and complete understanding on its limit and options for use including who can use, how to use and things to remember given at ‘ABOUT KORAIL PASS’. With all comprehension and agreement, passenger purchase KORAIL PASS for travel.
4. In case of unlawful use, regular fare plus 10 to 30 times of fine will be imposed and it has to be paid at once.
With complete understanding, I agree to KORAIL PASS’s policy


The collection of personal information utilization Agreement

<Privacy policy>
1. KORAIL collects minimum personal information below to provide ticket purchase and customer counseling services, etc.
○ Items of collection: name, contact information, e-mail address, and passport number
○ Purpose of collection: Identification for ticket reservation process and settlement of customer complaints, etc

2. The following information may be automatically generated and collected while using our service
○ IP address, cookies, service records, history of websites visited, etc.

3. In accordance with the “Law of Consumers Protection in Electronic Commerce,” transaction information from the list below may be collected in the ticket purchase and service process.
○ In case of ticket purchase, a credit card and approval number will be collected.

Purpose of personal information collection and usage
1. Fulfillment service agreement : Ticket purchase
2. Record preservation to deal with customer complaints, deliver notice, and adjust disputes.

Processing and Retention Period of Personal Information
KORAIL shall delete the personal information without delay if its management purpose is achieved. However, the information shall be preserved for a certain period of time as stated for the below reason.
Grounds for securing the information by relevant laws
In case that the personal information needs to be stored in accordance with Article 6 of the “Law of Consumer Protection in Electronic Commerce,” a corporation will process a user’s information only during the time range specified in the Article 6.
In this regard, the corporation will preserve the information only for the purpose of storage. Retention periods are as follows:
○ Records of contracts or cancellations: 5 years
○ Records of payments or supply of goods: 5 years
○ Records of customer complaints or dispute settlements: 3 years
With complete understanding, I agree to KORAIL PASS’s policy
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